Returns & Exchanges
Please contact us at email@example.com with your order number to arrange the return of your items.
We will offset any carbon generated in the return of an item through Greening Australia. https://www.greeningaustralia.org.au/
All returns and exchanges must comply with our Returns Policy. We reserve the right not to accept any return/exchange if the product does not meet these conditions.
- We offer exchanges, refunds or credit notes on all items within 7 days of delivery for items in stock. The item must be unused and unwashed and with original tags attached, along with any special packaging or fabric bags.
- Made to Order and Pre Order items can be returned within 7 days of delivery for a store credit for the full value of your order or should you request a refund there is a restocking fee of $15.00 per item for pieces over $100.
- Please include proof of purchase provided via email. Your order number, or your invoice received with your order.
- Any additional shipping and postage charges are your responsibility. Please note shipping costs are non-refundable. We recommend sending your return tracked as Wintle Studio is not liable for returns lost in transit.
- Any items showing signs of use are not eligible for refund, exchange or credit.
- Final Sale items cannot be returned, refunded or exchanged.
- Once we have received your return, please allow 5-7 business days for your refund to be processed, excluding any additional processing time from your bank.
- Exchanges are subject to availability.
- If you have requested an exchange you will be notified via email once your item has been dispatched.
- Credit vouchers are valid for 1 year.
- We have made every reasonable effort to truthfully depict all of our products through item descriptions and photography that best represents the item’s colour, however we cannot guarantee that your device’s display of colour will be completely accurate.
My item is faulty/incorrect, what do I do?
If you feel that your item is faulty or incorrect, please email us at firstname.lastname@example.org within 7 days of delivery.